Products	Warranty	Terms
Battery	96 Month	0-60 Month Full Warranty If the battery’ cells failed, we will replace the whole battery pack for free. If battery’ connection or BMS failed, we will replace these broken accessories for free. 61-96 Month Pro-Rated For pro-rated cost of each model, please go to Download Center to check
Charger	12 Month	Replacement
Plug & Receptacle	12 Month	Replacement
Gauge	12 Month	Replacement
On Off Switch	12 Month	Replacement

The Warranty is deemed to have commenced 3 months after the date of manufacture (as marked on the Product), or on the date of purchase of the Product by the distributor from the Manufacturer (as per the date of shipment from the Manufacturer’s factory) or the date of purchase of Product by the customer from the distributor (as per the purchase receipt), whichever is the later. This is the Warranty Commencement Date. Any Warranty claim should be addressed to the party from whom the Product was purchased. If a distributor or other intermediary is unwilling or unable to handle an end-user’s claim then the end-user should approach the Manufacturer directly. See below for how to make a claim.

This Limited Warranty is to the original purchaser of the Battery and is not transferable to any other person or entity.

This Warranty is void if the Products in a Warranty claim have been:
• Stored, installed, used or charged in any manner that is contrary to the Manufacturer’s instructions or data sheets or generally accepted good industry practice.
• Opened, modified or tampered with in any way, including the alteration or erasure of date codes etc.
• Used for an application or in a manner for which they were not designed.
• Stolen or at any time outside of the customer’s control (except in the normal course of business).
• Subjected either during storage or use to extreme environmental conditions, including heat, cold and moisture, outwith the limits defined in the Manufacturer’s instructions and data sheets.
• All consequential losses and/or damages arising from the malfunction of a product are expressly excluded.
• The cost of transporting a Product that is the subject of a Warranty claim, or is being supplied by the Manufacturer in recompense for a Warranty claim, from the customer/distributor to the Manufacturer or from the Manufacturer to the customer/distributor is excluded and is the responsibility of the customer/distributor.
• Service calls, towing, loss of time, inconvenience, and loss of use of the vehicle, lost wages, lost profits, or any other consequential or incidental damages are hereby specifically excluded from this warranty.

If outside of the Warranty period or for damage not covered under the Warranty, QOMO ENERGY  may offer to repair the Battery for a fee.

Phase 1: Preliminary Troubleshooting (REQUIRED)
Before you even file the claim, you must:
Check for Firmware Updates: Use the "Qomolander" Bluetooth app to check for and install any available updates for your device. Many issues are resolved this way.

Phase 2: Filing the Claim Notice (Email Submission)
To officially file your claim, send an email to sales@qomolander.com within the warranty period. Your email must include the following basic Claim Information:
Product Serial Number

• A copy of your dated purchase receipt
• A description of how you use the product
• A detailed description of the defect or problem
• Diagnostic Screenshots (From the “Qomolander” App)

Take and attach clear screenshots of all pages in the app, specifically the Dashboard, Cells, and History

• Detailed History Data (Sent Separately but Simultaneously):

Within the app's "History" page, find and use the email icon to send the complete history log directly to lai@qomolander.com

Phase 3: Claim Review & Verification
After submission, QOMO ENERGY may request further information or verification. You must provide this to proceed.

Phase 4: Repair Authorization (THE MOST CRITICAL STEP)
If a repair is needed, QOMO ENERGY will discuss a repair facility. You or they can suggest an Authorized, Certified Dealer/Installer. Usually, after-sales service is provided where you buy it.

Payment Responsibility
Please be advised that we are not responsible for any installation, removal, or labor charges that have not been authorized in advance via an official Warranty Labor Work Ticket.

A RMA (Return Merchandise Authorization) must be obtained from QOMO ENERGY before any Battery may be returned. Any Battery that arrives without an RMA will be refused, and all shipping charges will be the sole responsibility of the buyer. The RMA must be clearly marked on the outside of the shipment, or it will be refused.