Products	Warranty	Terms
Battery	96 Month	0-60 Month Full Warranty If the cells failed, we will send a replacement battery. If BMS failed, we will replace the BMS. 61-96 Month Pro-Rated For pro-rated cost of each model, please go to Download Center to check
Charger	12 Month	Replacement
Harness Wire	12 Month	Replacement
Plug & Receptacle	12 Month	Replacement
Gauge	12 Month	Replacement
On Off Switch	12 Month	Replacement

The Warranty is deemed to have commenced 3 months after the date of manufacture (as marked on the Product), or on the date of purchase of the Product by the distributor from the Manufacturer (as per the date of shipment from the Manufacturer’s factory) or the date of purchase of Product by the customer from the distributor (as per the purchase receipt), whichever is the later. This is the Warranty Commencement Date. Any Warranty claim should be addressed to the party from whom the Product was purchased. If a distributor or other intermediary is unwilling or unable to handle an end-user’s claim then the end-user should approach the Manufacturer directly. See below for how to make a claim

This limited warranty of our battery is transferable to any owner.
Please keep the original sales receipt from our dealer for the first installation of our battery.
Within 30 days of any transfer, the new owner must send an email of the receipt to sales@qomolander.com to register the transfer.
The warranty period starts from the date on the original sales receipt.
This policy takes effect on June 1, 2026, and applies to all QomoEnergy batteries purchased after that date.

This Warranty is void if the Products in a Warranty claim have been:
• Stored, installed, used or charged in any manner that is contrary to the Manufacturer’s instructions or data sheets or generally accepted good industry practice.
• Opened, modified or tampered with in any way, including the alteration or erasure of date codes etc.
• Used for an application or in a manner for which they were not designed.
• Stolen or at any time outside of the customer’s control (except in the normal course of business).
• Subjected either during storage or use to extreme environmental conditions, including heat, cold and moisture, outwith the limits defined in the Manufacturer’s instructions and data sheets.
• All consequential losses and/or damages arising from the malfunction of a product are expressly excluded.
• The cost of transporting a Product that is the subject of a Warranty claim, or is being supplied by the Manufacturer in recompense for a Warranty claim, from the customer/distributor to the Manufacturer or from the Manufacturer to the customer/distributor is excluded and is the responsibility of the customer/distributor.
• Service calls, towing, loss of time, inconvenience, and loss of use of the vehicle, lost wages, lost profits, or any other consequential or incidental damages are hereby specifically excluded from this warranty.

If outside of the Warranty period or for damage not covered under the Warranty, QOMO ENERGY  may offer to repair the Battery for a fee.

Step 1: Preliminary Troubleshooting (REQUIRED)
Before submitting a warranty claim, please check for available firmware updates using the Qomolander Bluetooth App. Many issues can be resolved by installing the latest firmware.
 
To perform a firmware update:
- Open the app “Qomolander” and tap the last tab.
- Tap OTA.
- Enter the password: qomolanderprogram.
- Select the correct battery model.
- Tap Start and allow the update to complete.
 
Important: During both a firmware update and a history download, your battery gauge will temporarily drop to 0% and the gauge may beep. This is normal and indicates the cart should not be driven or moved while the process is in progress. Everything will return to normal once the process is complete.
 
Step 2: Submit Your Warranty Claim
 
To initiate a warranty claim, email sales@qomolander.com within the applicable warranty period.
 
Please include the following information:
 
- Product serial number
- A copy of your purchase receipt showing the purchase date and battery serial number
- A brief description of your golf cart, including the make, model, and year
- A detailed description of the issue or defect
- Diagnostic screenshots from the Qomolander App:
- Dashboard page: Capture the entire Dashboard, making sure any error codes at the top are visible. Scroll to the bottom of the page so the Charge and Discharge buttons are also visible.
- Cells page: Capture the complete Cells page.
- Battery History Log:
- Open the app and tap the last tab.
- Tap History and allow the history to fully download.
- Once the download is complete, tap the envelope icon in the upper-right corner.
- Enter lai@qomolander.com as the recipient.
- In the Remarks field, enter the name of the dealer you purchased the battery from and a brief description of the issue.
- Send the email.
 
Step 3: Claim Review & Verification
After submission, QOMO ENERGY may request further information or verification. You must provide this to proceed.
 
Step 4: Repair Authorization (THE MOST CRITICAL STEP)
If a repair is needed, QOMO ENERGY will discuss a repair facility. You or they can suggest an Authorized, Certified Dealer/Installer. Usually, after-sales service is provided where you buy it.
 
Payment Responsibility
Please be advised that we are not responsible for any installation, removal, or labor charges that have not been authorized in advance via an official Warranty Labor Work Ticket.

All shipping charges will be the sole responsibility of the buyer. 

A RMA (Return Merchandise Authorization) must be obtained from QOMO ENERGY before any Battery may be returned. The RMA must be clearly marked on the outside of the shipment. Any Battery that arrives without an RMA will be refused.