Products	Warranty	Terms
Battery	5 Years	5 years full warranty I. If the battery’ cells failed, we will replace the whole battery pack for free. II. If battery’ connection or BMS failed, we will replace these broken accessories for free.
Charger	12 Months	Replacement
Plug & Receptacle	12 Months	Replacement
Gauge	12 Months	Replacement
On Off Switch	12 Months	Replacement

The Warranty is deemed to have commenced 3 months after the date of manufacture (as marked on the Product), or on the date of purchase of the Product by the distributor from the Manufacturer (as per the date of shipment from the Manufacturer’s factory) or the date of purchase of Product by the customer from the distributor (as per the purchase receipt), whichever is the later. This is the Warranty Commencement Date. Any Warranty claim should be addressed to the party from whom the Product was purchased. If a distributor or other intermediary is unwilling or unable to handle an end-user’s claim then the end-user should approach the Manufacturer directly. See below for how to make a claim.

This Limited Warranty is to the original purchaser of the Battery and is not transferable to any other person or entity.

This Warranty is void if the Products in a Warranty claim have been:
• Stored, installed, used or charged in any manner that is contrary to the Manufacturer’s instructions or data sheets or generally accepted good industry practice.
• Opened, modified or tampered with in any way, including the alteration or erasure of date codes etc.
• Used for an application or in a manner for which they were not designed.
• Stolen or at any time outside of the customer’s control (except in the normal course of business).
• Subjected either during storage or use to extreme environmental conditions, including heat, cold and moisture, outwith the limits defined in the Manufacturer’s instructions and data sheets.
• All consequential losses and/or damages arising from the malfunction of a product are expressly excluded.
• The cost of transporting a Product that is the subject of a Warranty claim, or is being supplied by the Manufacturer in recompense for a Warranty claim, from the customer/distributor to the Manufacturer or from the Manufacturer to the customer/distributor is excluded and is the responsibility of the customer/distributor.
• Service calls, towing, loss of time, inconvenience, and loss of use of the vehicle, lost wages, lost profits, or any other consequential or incidental damages are hereby specifically excluded from this warranty.

If outside of the Warranty period or for damage not covered under the Warranty, QOMO ENERGY  may offer to repair the Battery for a fee.

To file a claim under this Factory Limited Warranty, the owner of the Covered Product must submit a claim in writing (“Claim Notice”) to QOMO Energy within the applicable Warranty Period to QOMO ENERGY address set forth above. The Claim Notice must include the following information:
• the serial number of the Covered Product
• a copy of the dated purchase receipt for the Covered Product
• information about the use of the Covered Product in reasonable detail
• information about the defect in reasonable detail

Upon receipt of a Claim Notice, QOMO ENERGY may ask the owner for further information or claim verification from, receipt of which will be required prior to processing the claim.

During processing, QOMO ENERGY may recommend an Authorized, Certified Dealer or Authorized, Certified Installer for repair. The owner may also recommend an Authorized, Certified Dealer or Authorized, Certified Installer for repair. However, under no circumstances should the owner commence repair without first notifying QOMO ENERGY and receiving authorization to begin repairs. QOMO ENERGY will work in good faith with the selected Authorized, Certified Dealer or Authorized, Certified Installer to develop a scope-of-work document outlining the plan for repair (“Warranty Labor Work Ticket”). The Warranty Labor Work Ticket will outline costs of installation or re-installation, costs of removal, and/or costs of labor for repair to be covered by QOMO ENERGY. Under this Factory Limited Warranty, QOMO ENERGY will only cover costs of installation or re-installation, costs of removal, and/or costs of labor for repair that are approved by QOMO ENERGY in a Warranty Labor Work Ticket prior to the commencement of work on the repair.

Upon acceptance of a warranty claim, QOMO ENERGY may require that an Authorized, Certified Dealer or Authorized, Certified Installer send the Covered Product at your own costs to a QOMO ENERGY warranty claim center located in the United States.

A RMA (Return Merchandise Authorization) must be obtained from QOMO ENERGY before any Battery may be returned. Any Battery that arrives without an RMA will be refused, and all shipping charges will be the sole responsibility of the buyer. The RMA must be clearly marked on the outside of the shipment, or it will be refused.